Privacy Policy – Laurel Heating & Cooling

Effective Date: March 28, 2026

Laurel Heating & Cooling ("we," "our," or "us") respects your privacy and is committed to protecting any personal information you provide through our website.

1. Information We Collect

We may collect the following information:

• Name, phone number, and email address
• Service address or location details
• Information submitted through forms or chat
• Communication history (calls, texts, emails)
• Website usage data (cookies, analytics, IP address)

2. How We Use Your Information

We use your information to:

• Respond to service requests
• Schedule HVAC services
• Send confirmations and follow-ups
• Improve website performance
• Send updates or reminders (if opted in)

3. Sharing of Information

We do not sell your personal information.

We may share data with:

• CRM and communication platforms
• Payment processors
• Scheduling systems

All third parties must keep your information secure.

4. Cookies & Tracking

We use cookies to:

• Analyze traffic
• Improve user experience

You can disable cookies in your browser.

5. Data Security

We take reasonable steps to protect your data, but no system is completely secure.

6. Your Rights

You may request to:

• Access or update your information
• Opt out of communications
• Request deletion of your data

7. Third-Party Links

We are not responsible for third-party privacy practices.

8. Contact Information

Laurel Heating & Cooling
(406) 876-5585
3200 Evening Star Rd.
Billings, MT 59106

9. Updates to This Policy

We may update this Privacy Policy at any time.